{
  "canonical_url": "https://legal.peopletechrevolution.com/products/didymo/terms",
  "content": "# Didymo AI Terms of Service\n\n## 1. Agreement\n\nThese Terms are an agreement between you and People Tech Revolution Pty Ltd, ABN 66 646 534 858, for access to Didymo AI. Didymo is a digital-twin platform supporting text, voice, avatars, meetings, integrations and related experiences.\n\nBy creating an account, accepting these Terms or using Didymo, you agree to these Terms and acknowledge the [Privacy Policy](/products/didymo/privacy). If you act for an organisation, you confirm authority to bind it.\n\n## 2. Eligibility\n\nYou must be at least 18 and legally capable of entering this agreement. Didymo is intended for business and professional use.\n\n## 3. Accounts and workspaces\n\nYou are responsible for accurate information, credential security, authorised users, roles and activity under your control. Workspace owners and administrators may manage workspace content according to their permissions. Do not share credentials or evade access controls.\n\n## 4. Service scope\n\nDidymo may support twin configuration, knowledge, voice and likeness, conversations, recordings, summaries, meetings, integrations, usage and audit information. Features vary by availability, location, configuration, usage allocation, agreement and technical requirements. Some are experimental or enterprise-only.\n\n## 5. Customer content\n\nCustomer Content includes information submitted, connected, generated or recorded through a workspace. As between you and PTR, you retain your rights in Customer Content and generated outputs.\n\nYou grant PTR a non-exclusive worldwide licence to host, copy, transmit, process, modify and display Customer Content only as reasonably needed to provide, secure, support and administer Didymo, enforce these Terms and comply with law. You confirm all necessary rights, notices, permissions and consents.\n\n## 6. Voices and likenesses\n\nA twin may simulate appearance, voice, knowledge or communication style. You may create or operate one only where you are represented, the represented person has given explicit informed current consent, or you have another valid authority.\n\nConsent must cover creation, intended use, audience and distribution. You must preserve evidence, remain within scope, honour restrictions and withdrawal, identify the twin as AI, and not falsely attribute generated content to the person. PTR may require verification or suspend a twin where authority cannot be established.\n\n## 7. AI outputs and oversight\n\nAI outputs may be inaccurate, incomplete, misleading, offensive, outdated or unsuitable. You must review them before reliance or distribution. Similar outputs may be produced for others, and ownership or non-infringement is not guaranteed.\n\nDidymo is not professional advice. Appropriate human oversight is required where an output could affect rights, safety, health, employment, finances, education, access to services or other significant interests.\n\n## 8. End users\n\nIf you publish a twin, you must identify it as AI, provide appropriate privacy information, disclose recording or transcription, obtain required consent, provide escalation, supervise sensitive uses and comply with industry obligations.\n\n## 9. Acceptable use\n\nYou must comply with the [Acceptable Use Policy](/acceptable-use). Prohibited uses include unlawful activity; unauthorised impersonation or likeness; deception, fraud, harassment or exploitation; non-consensual intimate content; child harm; unlawful discrimination; infringement; malware; security or moderation evasion; unauthorised automated access; and unapproved resale or competitive model extraction.\n\nPTR may proportionately investigate and restrict suspected violations and act immediately where delay risks material harm.\n\n## 10. Healthcare and regulated use\n\nStandard workspaces are not authorised for protected health information subject to HIPAA. PHI requires written PTR approval, effective Enterprise Terms and Healthcare Addendum, a signed BAA where required, and an approved workspace configuration. Not every feature may be eligible.\n\nMedical professionals may use standard workspaces only for activities without PHI. Didymo must not diagnose, treat, monitor or make health decisions without independently qualified professional judgment. Other regulated uses may require additional approval and controls.\n\n## 11. Third-party services\n\nConnected services have their own terms and privacy practices. You authorise the exchange required for requested features. PTR does not control their availability, security, performance, changes or account actions. Material providers and locations are listed at [Subprocessors and Data Locations](/subprocessors).\n\n## 12. Usage and credits\n\nUsage may be measured through credits, requests, storage, generated content, processing, concurrency or other displayed units. Different features may consume different amounts.\n\nApplicable usage rates will be reasonably available through the service, pricing information or an order. PTR may change future measurement and rates prospectively with reasonable notice for material changes affecting purchased services.\n\nCredits are service-use units, not currency. They cannot be exchanged for cash or resold. Promotional credits may expire. Purchased-credit expiry, if any, is disclosed at purchase. External processing already performed may consume credits even if an operation is later cancelled. PTR may restore credits after a verified service error. Non-excludable rights remain unaffected.\n\n## 13. Fees and billing\n\nPrices and billing are shown before purchase or in an order. Charges may include subscriptions, credits, overages, storage, premium capabilities or enterprise services. You authorise properly disclosed charges and are responsible for applicable taxes other than taxes on PTR income.\n\nRecurring billing terms and cancellation will be disclosed before purchase. Future pricing changes receive reasonable notice and do not retroactively alter purchased credits or services. Refunds apply where required by law or expressly offered.\n\n## 14. Australian Consumer Law\n\nOur services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, applicable remedies may include cancellation, a refund for the unused portion or compensation for reduced value and reasonably foreseeable loss. For a non-major failure, applicable remedies may include rectification and, if not timely rectified, cancellation and refund of the unused portion.\n\n## 15. Service changes, beta and availability\n\nPTR may add, change, limit, replace or discontinue features. Reasonable notice will be given where a change materially reduces a paid service, except for urgent security, legal or harm-prevention action.\n\nBeta, preview and proof-of-concept features may be incomplete, change without notice and must not be used for critical or regulated purposes without written approval. PTR does not guarantee uninterrupted or error-free service. No SLA applies unless written.\n\n## 16. Suspension and termination\n\nPTR may reasonably restrict access for overdue fees, exceeded limits, compromise, material breach, legal or safety risk, provider requirements or prevention of harm. Where practical, notice and an opportunity to remedy will be provided.\n\nYou may close your account using available controls. PTR may terminate for material or repeated breach, unlawful activity, serious safety risk, prolonged non-payment or inability to continue service. Rights to use Didymo end at termination; properly incurred fees and surviving provisions remain.\n\n## 17. Intellectual property and confidentiality\n\nPTR and its licensors own Didymo software, interfaces, designs, documentation, branding, models, workflows and technology. Your access is limited, non-exclusive and non-transferable. Feedback may be used without restriction or payment.\n\nEach party must protect non-public confidential information, use it only for its disclosed purpose and limit access to people with a need to know, subject to standard public, prior-known, independently developed and legally required exceptions.\n\n## 18. Disclaimers\n\nExcept for rights that cannot be excluded, Didymo is provided as available. PTR does not guarantee output accuracy, completeness, uniqueness, legality or suitability; uninterrupted or error-free service; or third-party services and customer-controlled content.\n\n## 19. Liability\n\nNothing limits liability that cannot lawfully be limited, including applicable liability for fraud, wilful misconduct, personal injury caused by negligence and Australian Consumer Law rights.\n\nTo the extent permitted, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or loss of profits, revenue, goodwill, opportunity or data, except where reasonably foreseeable and non-excludable. PTR’s aggregate liability for the standard service will not exceed fees paid or payable for it in the twelve months before the claim. A separate Enterprise agreement may differ.\n\n## 20. Third-party claims\n\nTo the extent permitted, you are responsible for third-party claims caused by infringing Customer Content, unauthorised likeness or voice use, deliberately deceptive or unlawful use, or material breach. This applies only to the extent caused by you and not PTR. PTR must give prompt notice and reasonable defence participation.\n\n## 21. Changes and supplemental terms\n\nThe version and effective date identify these Terms. PTR records accepted document ID, version and hash. Material changes receive reasonable notice and may require renewed acceptance; changes do not retroactively alter accrued rights.\n\nEnterprise Terms, orders, Healthcare Addendums, BAAs, data-processing agreements, SLAs, API terms and feature terms control where they conflict for the relevant service.\n\n## 22. Communications and disputes\n\nLegal and service notices may be electronic. Keep your account email current. Marketing is optional.\n\nBefore formal proceedings, each party should give notice and attempt good-faith resolution, without preventing urgent relief or non-waivable rights.\n\n## 23. Governing law\n\nQueensland law governs these Terms. The parties submit to Queensland courts and their appellate courts, without removing mandatory consumer protections elsewhere.\n\n## 24. General\n\nThese Terms and incorporated policies form the agreement for standard Didymo use. Invalid terms are severed while the remainder continues. Delay is not waiver. Assignment by you requires consent; PTR may assign in a corporate transaction without materially reducing rights. No agency, employment, partnership, fiduciary or joint venture is created.\n\n## 25. Contact\n\nPeople Tech Revolution Pty Ltd\nABN 66 646 534 858\nAddress: 27/65 Manooka Drive, Cannonvale, Queensland 4802, Australia\nEmail: [legal@didymo.ai](mailto:legal@didymo.ai)\n",
  "content_format": "markdown",
  "document_id": "DIDYMO-TERMS",
  "effective_date": "2026-08-23",
  "last_updated": "2026-08-23",
  "sha256": "7ec51f592fff7981a9d5cf553d4a038e32b4d6e2767279150e864a53dd217fa5",
  "status": "published",
  "supersedes": null,
  "title": "Didymo AI Terms of Service",
  "version": "0.0.03"
}