Didymo AI is a digital twin platform operated by People Tech Revolution Pty Ltd, ABN 66 646 534 858. This policy explains how we collect, use, disclose, store and protect personal information across Didymo websites, applications, digital twins, voice features, avatars, meetings, integrations and related services.
It applies to account holders, workspace members, represented people, people communicating with digital twins and website visitors.
PTR is responsible for information used to administer Didymo accounts, billing, security and support. PTR may also process workspace information on behalf of the customer that creates or operates a twin. Customers control the content they add and must have appropriate authority or consent.
Additional terms may apply to enterprise, healthcare, government, education or other regulated customers.
Depending on use, we may collect account and workspace information; customer documents, websites, instructions and answers; photographs, videos, voice recordings and likeness information; messages, transcripts, recordings, summaries and meeting details; information selected through connected services; scheduling and communications information; device, usage, error, security and audit records; billing information; and support communications.
We collect information from you, from people communicating with a twin, from the customer operating it, from authorised connected services and automatically through service operation.
We use information to create and operate twins; generate responses, speech, voices and avatars; manage workspace content; provide conversations, recordings, summaries, meetings and integrations; authenticate users; protect workspaces; maintain audit records; support customers; administer usage and billing; improve reliability, safety and accessibility; and meet legal and contractual obligations.
We do not sell personal information. We do not use customer content or private conversations to train general-purpose models for other customers.
Digital twins use artificial intelligence and may produce incomplete, incorrect or unexpected outputs. Didymo identifies twins as AI. Customers must not impersonate someone without authority or mislead people about whether they are interacting with AI.
Didymo is not intended to make legal, medical, employment, financial or similarly significant decisions without appropriate human oversight, contractual approval and safeguards.
Voice recordings, photographs, videos and likeness information may be used to create or operate a digital representation. The provider must have the necessary rights and consent.
Some information may be biometric or sensitive under applicable law. We process it only for the requested feature and with appropriate authority or consent. Withdrawal prevents future authorised use; limited information may remain temporarily during deletion or where law, security or evidence requires retention.
Twin conversations may be stored for authorised review, continuity, improvement, recordings or summaries. Didymo may connect with supported meeting, calendar, voice, video or communications services at the customer’s direction.
Participants should be told when interactions are recorded, transcribed or processed by AI. Customers must obtain any consent required for their use, location or industry.
Voice dictation used only to enter text is processed for transcription. Didymo does not intentionally retain dictation audio after the request completes, although resulting text may remain in the applicable conversation or workspace.
Didymo may connect document storage, calendars, meetings, communications, websites and other services. Access follows the permissions granted and the requested feature.
New Google Drive connections use Google’s drive.file permission, which limits Didymo to files selected through Google’s picker. Older connections may retain broader permissions until revoked and reconnected. Didymo’s use of Google API information complies with the Google API Services User Data Policy, including Limited Use requirements.
For OneDrive, Microsoft may grant account-level read permission; Didymo restricts its use to the customer-selected folder.
Disconnecting removes stored connection credentials and prevents new synchronisation. It does not automatically delete previously imported workspace content. Additional integrations may change without rewriting this policy; material differences are disclosed at connection or in relevant documentation.
Providers may support cloud infrastructure, AI processing, speech, voice, avatars, real-time communications, authentication, email, monitoring, support and payments. The providers used vary by feature, configuration, service tier, customer agreement and residency requirement.
The current material provider list and relevant locations are maintained at Subprocessors and Data Locations. Providers must process information for authorised purposes with appropriate protections. We do not permit customer content to be used for provider advertising or unrelated general-purpose model training.
We disclose information where reasonably needed to provide requested features; operate and secure Didymo; process payments or communications; comply with law; investigate fraud, misuse or security incidents; protect rights and safety; or complete a corporate transaction with appropriate safeguards. We do not sell or rent information to data brokers or advertisers.
Didymo is designed to store core application data, including workspace documents, account records and conversations, in Australia.
Optional or specialised capabilities may require processing outside Australia, including certain voice, avatar or real-time services. Location depends on capability, provider, configuration and agreement. Where practical, international processing is disclosed when a feature is enabled.
Enterprise customers may request additional commitments through written terms.
Standard Didymo workspaces are not authorised for protected health information subject to HIPAA. A customer must not use Didymo for that information unless PTR approves the use in writing, applicable Enterprise Terms and a Healthcare Addendum are effective, a BAA is signed where required, and the workspace and permitted features are configured accordingly.
Not every feature may be available in a healthcare-enabled workspace. Medical professionals may use a standard workspace for demonstrations, general education or other activities without protected health information. Other regulated uses may require additional terms and controls.
We retain information as needed to provide the service, maintain security and business records, resolve disputes, enforce agreements or comply with law.
Removing content from active twin knowledge stops its continued use there but does not necessarily delete every backup, audit record or provider-held copy immediately. Account deletion removes information reached by the available process. Some information may remain for shared workspaces, active transactions, provider deletion completion, legal or security records, disputes or technically necessary backup periods.
Contact us where self-service controls do not cover the requested information. Enterprise agreements may establish different retention requirements.
We use administrative, technical and organisational safeguards designed to protect information, including encryption in transit, encrypted connector credentials, workspace access controls and designated audit records. Controls may vary by feature and agreement. No system guarantees absolute security.
Depending on law, you may request access, correction, deletion, withdrawal of consent, an applicable export, restriction, objection or complaint. We may verify identity. Where a customer controls the workspace, we may refer or assist with the request.
Didymo is intended for business and professional use and is not directed to children. Do not provide a child’s personal information, voice, image or likeness unless specifically authorised and all required parental, organisational, ethical and legal approvals exist.
The effective date and version identify this policy. Didymo records the accepted document ID, version and verification hash. Operational provider information may change without renewed acceptance where it does not materially alter this policy or an existing commitment. Material changes receive appropriate notice and may require renewed acceptance.
People Tech Revolution Pty Ltd
ABN 66 646 534 858
Address: 27/65 Manooka Drive, Cannonvale, Queensland 4802, Australia
Email: privacy@didymo.ai
Unresolved complaints may be submitted to the Office of the Australian Information Commissioner.